Exchanges and Refunds

 

 

We do not refund returned products so choose carefully. Authorised returns will result in a replacement product or a credit note.

 

All Returns must be authorised by following the "Returns Procedure". We offer a return policy on products that are classified as following:-

 

 

Otherwise due to the health risks from tampering all products are considered to be sold on a "No Return Basis".

 

We will not accept any opened product for return unless the product is returnable under the express terms of this Returns Policy, or other contract or statute.

 

Examples of conditions under which we would accept opened product are:-

 

"Damaged in Transit" product.


Product which develops a fault due to a cause occurring prior to purchase.

Product that could be considered to be of un-merchantable quality.

Please note that events such as wilful damage, misuse or tampering with a product may prevent a product being accepted for return.

Details of our "No Return Basis", "Damaged in Transit" and "Incorrectly Shipped" policies are provided below. Unless otherwise specified, the rights and benefits set out in this Returns Policy are additional to all conditions, warranties, guarantees, rights, remedies and other terms expressed.

 

Nothing in this Returns Policy excludes, or purports to exclude, any warranties or conditions expressed or implied by the Trade Practices Act 1974 (Cwlth) or any other applicable legislation, that cannot be (or have not been) excluded by agreement. This Returns Policy must be read subject to such warranties and conditions, and all references in this Returns Policy to "statute" refer to statutory provisions that cannot be (or have not been) excluded by agreement. Active Lifestyle Nutrition P/L HEREBY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

 

This Returns Policy forms part of, and is to be read in conjunction with, Active Lifestyle Nutrition P/L Terms and Conditions of Sale.

Active Lifestyle Nutrition P/L may, at its sole option, revise any part of this Returns Policy from time to time without notice. Prices and availability are subject to change without notice. Typographical, product description, pricing, images and other errors are subject to correction, even after orders and/or payment are accepted.

 

Active Lifestyle Nutrition P/L does not guarantee product compatibility. Under certain circumstances, products will not be eligible for return. Carefully review all return policies (below) before making your purchase. Shipping charges may apply and are not refundable, except as otherwise provided under this Returns Policy or other contract or statute.

 

If you still have questions after reading our Returns Policy, please do not hesitate to contact us on 07 5539 5186 or email us at sales@aln.com.au

 

 

Return Procedure

 

You will need to supply the following information, most of which will be on your packing slip or invoice.

 

Name and contact details of original purchaser.

Our reference number

Name of product to be returned

Date on packing slip or invoice

Reason for return

Your name and contact details.

 

It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.

A copy of the original packing slip or invoice, or other proof of purchase, must be included with the returned product. If such proof of purchase is not provided, we may only be able to offer a replacement product, and not a refund.

 

The product-shipping carton should be addressed to the following address (unless otherwise directed):

 

Active Lifestyle Nutrition P/L
Factory 1 / 13 Enterprise St

Molendinar, Qld, 4214.

 

For "Damaged in Transit" or "Incorrectly Shipped" product, Active Lifestyle Nutrition P/L will arrange for the product to be picked up for return to our plant. The method might vary depending on the product. For all other returns, subject to any rights the customer might have or otherwise under contract or statute, the customer is responsible for all costs associated with return of the product to Active Lifestyle Nutrition P/L and Active Lifestyle Nutrition P/L will not pay or reimburse any associated costs.

 

Active Lifestyle Nutrition P/L recommends that products returned by post be sent by registered or certified mail. Active Lifestyle Nutrition P/L accepts no responsibility for loss or damage occurring in transit on return to Active Lifestyle Nutrition P/L.

 

If a product is not "Damaged in Transit" or otherwise returnable under this Returns Policy, and is not returned to us in the original unopened packaging, it may be returned to you at your cost. If your product is not defective or damage can be shown to have been caused after you took receipt of the product, it will be returned to you and you will be invoiced for the freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

 

Unless stated otherwise under this Returns Policy, any manufacturer's warranty or other contact or statute, Active Lifestyle Nutrition P/L reserves the right to refuse any returns that:

 

 

 

Damaged in Transit Product

 

In the event that you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from Active Lifestyle Nutrition P/L to you - you should:

 

 

If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately.

 

If possible, you should package and address the product for return in accordance with the above procedures (see Return Procedure). To minimize processing time and potential difficulties in proving the cause of damage, we recommend that all "Damaged in Transit Products" be returned to Active Lifestyle Nutrition P/L within 7 days of purchase.

 

If it is reasonably determined by Active Lifestyle Nutrition P/L that the product has not been damaged in transit, it will be returned to you and you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

 

For products which are determined by Active Lifestyle Nutrition P/L to be damaged in transit, a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.

 

Please note that events such as wilful damage, misuse or tampering with a product may prevent a product being accepted for return.

 

 

Incorrectly Shipped Product

 

In the event that you receive a product that is different to the one ordered ("Incorrectly Shipped Product"), you should notify our Customer Service staff immediately upon receipt of the product.

 

If possible, you should package and address the product for return in accordance with the above procedures (see Return Procedure).
For all "Incorrectly Shipped Products", a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you, once the returned product has been received by Active Lifestyle Nutrition P/L.

 

If it is found by Active Lifestyle Nutrition P/L that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you unless validly returned under one of the other policies contained in this Returns Policy. If it is returned to you, you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

 

Please note that events such as wilful damage, misuse or tampering with a product may prevent a product being accepted for return.

 

 

Unopened Product

 

Except for product sold on a "No Return Basis" as detailed below, under exceptional circumstances Active Lifestyle Nutrition P/L can offer a 7-day return policy for product in its original, unopened and undamaged packaging. Accepting this type of return is completely at the discretion of Active Lifestyle Nutrition P/L.

 

You must contact our Customer Service staff within 7 days of shipping of the product; otherwise, we cannot authorize a return.

 

You will need to package and address the product for return in accordance with the above procedures (see Return Procedure).

 

You will need to arrange for return delivery of the product to the address listed in the above procedures. Active Lifestyle Nutrition P/L will not pay nor reimburse any costs associated with a customer-organized shipment of "Unopened Product".

 

For products which are found to be in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery.

 

If it is found by Active Lifestyle Nutrition P/L that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you unless validly returned under one of the other policies contained in this Returns Policy. If it is returned to you, you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

 

 

Faulty Product

 

In the event that the product you have received is faulty on receipt, you may be able to return it under the "Damaged in Transit Product" procedure above. Please note that events such as wilful damage, misuse or tampering with a product may prevent a product being accepted for return.

 

 

These invoiced amounts will be payable by you within 30 days of receipt of invoice.

 

Please note that events such as wilful damage, misuse or tampering with a product may prevent a product being accepted for return.

 

 

No Return Basis

 

The term "No Return Basis" means that, unless the product is "Damaged in Transit", "Incorrectly Shipped" or other contract or statute, the product will not be accepted for return.

 

Examples of products sold on a "No Return Basis" include:

 


Examples of conditions under which we would accept "No Return Basis" product are: